Privacy Policy, Terms & Conditions,
and Program Policies for all programs purchased on


Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


Personal information refers to information such as your name, address, email address,
geographic location, purchase history, gender, credit card information and browsing habits on
our site.


We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.


Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.

We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.

Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details.

We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your
request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business.

Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
The source of this data is from our analytics tracking system.

We process this data to analyze your use of our website and other online services, to administer and protect our business and
website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.

We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to
deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.

Our lawful ground for this processing is legitimate interests which is to grow our business.

We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).


We do not collect any Sensitive Data about you. Sensitive data refers to data that includes
details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and
biometric data. We do not collect any information about criminal convictions and offences.


Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our
goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent.

However you can still opt out of receiving marketing emails from us at any time. You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending [email protected] an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.


We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors and insurers.

Government bodies that require us to report processing activities.

3rd party technology platforms and advertisers that support the running and growth of
Empowered Pain Mastery and other courses, communities and programs at

We require all third parties to whom we transfer your data to respect the security of your
personal data and to treat it in accordance with the law. We only allow such third parties to
process your personal data for specified purposes and in accordance with our instructions.


We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we will send you educational and marketing emails.

If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.


We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization.

We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.



We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being

In some circumstances we may anonymise your personal data for research or statistical
purposes in which case we may use this information indefinitely without further notice to you.


As you browse The website, program content hub and communities, advertising cookies will be placed
on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and
site data” or de-select the “accept cookies” box.


We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


We implement a variety of security measures to maintain the safety of your personal
information. Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such systems,
and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our
databases to be only accessed as stated above.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this
information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


In an attempt to provide you with increased value, we may include third party links on our site.

These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek
to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.


If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last
modified on June 06, 2023.


This privacy policy refers only to information collected through our websites, and does not apply to information collected in person at events, coaching calls or social media.


In using our site, you agree to our privacy policy.


We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue via email at: [email protected]


Terms & Conditions


All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The Website Standard Terms And Conditions contained herein on this webpage, shall govern your use of this Website, including all pages within this Website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard
Terms And Conditions.


The entire content included in this Website including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the
property of Amy Carr-Hilton.

The collective work includes works that are licensed to
Empowered Pain Mastery, Pain Healing Explorations, Elements of CARE, The Safe & Sore Zone, and all other works created by Amy Carr-Hilton, ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this Website for the sole purpose of placing an order with
Empowered Pain Mastery, or any purchasing products from Amy Carr-Hilton.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with Amy Carr-Hilton or to purchase products from Amy Carr-Hilton.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized by Amy Carr-Hilton and Empowered Pain Mastery. You
further agree not to change or delete any proprietary notices from materials downloaded from the Website.


All trademarks, service marks and trade names of Empowered Pain Mastery and The Safe & Sore Zone used on the Website are trademarks or registered trademarks of Amy Carr-Hilton.


All purchases of programs and subscriptions on this website are a single use license. By using this website you agree to maintain your program login and all program and subscription materials as for your personal use only. You further agree not to share any login details, or any materials downloaded from the Website without the explicit permission from Empowered Pain Mastery and Amy Carr-Hilton.


This Website and the materials and products on this Website are provided “as is” and without
warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Empowered Pain Mastery disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Amy Carr-Hilton and Empowered Pain Mastery does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that the defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or other
harmful components.

Amy Carr-Hilton and Empowered Pain Mastery does not make any warranties or
representations regarding the use of the materials in this Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries, states and provinces do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Amy Carr-Hilton and Empowered Pain Mastery shall not be liable for any special or consequential damages that
result from the use of, or the inability to use, the materials on this Website or the performance of the products, even if Amy Carr-Hilton or Empowered Pain Mastery has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

All content found on the Website, including: text, images, audio, or other formats were created for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

Reliance on any information provided by Amy Carr-Hilton, Empowered Pain Mastery, and it’s associates, employees, affiliates and consultants is solely at your own risk.


The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use.


Amy Carr-Hilton, Empowered Pain Mastery, and it’s associates, employees and consultants are not attorneys,
accountants or financial advisors, nor are we holding ourselves out to be. The information contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor.

Although care has been taken in preparing the information provided to you, we cannot be held responsible for any errors
or omissions, and I accept no liability whatsoever for any loss or damage you may incur.

Always seek financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the
information on our Website is not legal or financial advice.


You aim to accurately represent the information provided to us on or through our Website. You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You
accept full responsibility for the consequences of your use, or non-use, of any information
provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our Website to your life, family or business.


You may not use Empowered Pain Mastery, or any creation of Amy Carr-Hilton, for any illegal or unauthorized purpose.

In addition to the laws of the Province of British Columbia, Canada, you also agree to comply with all local laws that
apply to your use of the Website. You may not use the Website in any manner which could disable, overburden, damage, or impair the Website, or interfere with any other party’s use and enjoyment of the Website.

You agree that you are responsible for your own conduct and communications while using the Website and for any consequences of that use. You agree that when using the Website, you will not post or upload any inappropriate, promotional, defamatory,
destructive, obscene, or unlawful content; defame, abuse, harass, or otherwise violate the legal rights (such as rights of privacy and publicity) of others or upload dangerous or harmful files.

Amy Carr-Hilton and Empowered Pain Mastery reserves the right to remove individuals from our community in instances of misconduct.


Empowered Pain Mastery is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through.

Amy Carr-Hilton and Empowered Pain Mastery cannot predict and does not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual.

Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and
numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website.


If you wish to purchase any product or service made available through the Website
(“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number, email address, physical address, credit
card information and geographic location.

Please view our Privacy Policy for more information on how we use your personal information. Some parts of the Service are billed on a subscription basis as outlined on the sales and check out pages of the product. You will be billed in advance on a recurring basis as per the subscription agreement.


Any results, testimonials or examples shown through our Website are only estimates of what might be possible now or in the future. There can be no assurance as to any particular medical outcome based on the use of our Website. You agree that Amy Carr-Hilton or Empowered Pain Mastery are not responsible for your results, the success or failure of your
personal or health decisions, the increase or decrease of your healths or physical ability, or any other result of any kind that you may have as a result of information presented to you
through our Website. You are solely responsible for your results.


You hereby fully and completely hold harmless, indemnify and release Amy Carr-Hilton, Empowered Pain Mastery and any of its agents, consultants, affiliates, team members, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with the business from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to our Website.


Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You
agree that Amy Carr-Hilton and Empowered Pain Mastery is not responsible for the views, opinions, or accuracy of facts referenced on or through the Website, or of those of any other individual or company
affiliated with our business or Amy Carr-Hilton in any way. Because scientific, technology and business practices are constantly evolving, you agree that Empowered Pain Mastery is not responsible for the accuracy of our Website, or for any errors or omissions that may occur.


References or links in our Website to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute our formal endorsement. Empowered Pain Mastery is merely sharing information for your own self-help.

Empowered Pain Mastery is not responsible for the Website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in our Website.

Conversely, should our Website link appear in any other individuals, businesses or entities Website, program, product or services, it does not constitute our formal endorsement of them, their business or their Website either.


From time to time, we may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine. There may be instances when we promote, market, share or sell programs, products or services for other partners and in exchange we may receive financial compensation or other rewards. Empowered Pain Mastery is highly selective and only promotes the partners whose programs, products and/or services we respect. At the same time, you agree that any such promotion or marketing does not serve
as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you.

You are assuming all risks, and you agree that Amy Carr-Hilton and Empowered Pain Mastery is not liable in any way for any program, product or service that may be promoted, marketed, shared or sold on or through our Website.


Empowered Pain Mastery shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


Empowered Pain Mastery offers support to our clients and a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Empowered Pain Mastery Please let us know if you have any complaints or comments at [email protected]



If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Empowered Pain Mastery and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

By using our Website you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact [email protected].


Program Policies

As results are entirely dependent on actions taken by the participant, Amy Carr-Hilton and Empowered Pain Mastery offers no guarantee of results. In the case that a participant is physically unable to continue with any program purchased from Amy Carr-Hilton due to a medical reason, a request may be made for refund of the unused portion of the program.
On request for a refund the participant forfeits their right to continue in the program.

Requests for a refund on the unused portion of any program is the sole responsibility of the participant.

Any participant may choose to request a refund for the unused portion of any program purchased from Amy Carr-Hilton within these limits:

No holds and no refunds will be
awarded 31 days or longer after the date of registration for Empowered Pain Mastery. The participant must also show proof of having participated in all lessons, action tasks, practices, and group shares for the first 3 weeks of modules to qualify for a refund.

No holds and no refunds will be awarded 15 days or longer for Pain Healing Explorations.

No holds and no refunds will be awarded 8 days or longer for the Elements of CARE.


A registered participant in courses and programs purchased from Amy Carr-Hilton has access to the Content Hub, and all materials therein, for lifetime from the date of registration. If Amy Carr-Hilton should choose to close down any purchased programs she will email notification at least 30 days prior with access to download all course material. Weekly reminders to download the course material will be emailed until the date of course or program closure.

All downloaded materials are available to the participant for their ongoing personal use. Any links to additional content present in the downloaded materials is also for the ongoing personal use of
the participant.

Access to subscriptions, including but not limited to weekly live group meetups in THE SAFE & SORE ZONE, are available to the participant for as long as they have successful payments processed. Any subscription payment that is unsuccessful will result in access to the material and live meetups being denied. 


The private Empowered Pain Mastery community includes ongoing support and communication from Amy Carr-Hilton and her associates, and communication among group
members. Access to support with questions and live streams of the weekly group Q&A
coaching sessions is available through the community.

The private Empowered Pain Mastery community is available to active participants in the program.

THE SAFE & SORE ZONE is a free community offering limited support and resources. There are free resources available to all who are signed up, and support will be offered to those who ask for it when Amy Carr-Hilton and associates have time outside of paying program participants needs and within business hours.


Empowered Pain Mastery offers various payment plan options requiring the participant to agree to pre-authorized payments. If a payment is missed, the Client will have 5 business days to bring their account into good standing after the declined or missed payment. If the account is not
brought into good standing within 7 days, the Client’s Program will be put on hold and access will be denied until the account is brought into good standing. If the account remains in poor standing for a duration of more than 21 days, the Participant’s Program will be cancelled entirely, and no refund will be provided.
If successful payments are made the participant will continue to have access to the program material.


Weekly coaching calls are accessed through the meetups in THE SAFE & SORE ZONE and are an additional fee, or offered as a bonus on registration to some programs.

Weekly meetups happen 3 out of every 4 weeks, dates of which are at the discretion of Amy Carr-Hilton. Dates and times of meetups can be found in meetups in THE SAFE & SORE ZONE. 

Days and hours of support communication are Monday-Friday 9am - 5pm PST/PDT. All email and group communication and customer support is restricted to this timeframe. All support questions can be sent to Amy Carr-Hilton through direct message in THE SAFE & SORE ZONE.